Customer Services Policy including Freedom of Information Procedure

Published

31 January 2024

Last Updated

11 May 2026

Cookie preferences

Necessary (2 cookies)

These cookies are essential for the website to function. They cannot be turned off.

Always on

Learn more about these cookies

Cookie	Purpose	Duration
ccc_consent	Stores your cookie consent preferences.	1 year
PHPSESSID	Maintains your session on the server while browsing.	Session

Functional (4 cookies)

On Off

Learn more about these cookies

Cookie	Purpose	Duration
_grecaptcha	Provides spam and bot protection on forms.	6 months
rc::a	Used by reCAPTCHA to distinguish between humans and automated bots.	Persistent
rc::b	Used by reCAPTCHA to distinguish between humans and automated bots.	Session
rc::c	Used by reCAPTCHA to distinguish between humans and automated bots.	Session

Analytics (4 cookies)

On Off

Learn more about these cookies

Cookie	Purpose	Duration
_ga	Distinguishes unique visitors by assigning a randomly generated number.	2 years
_ga_*	Used by Google Analytics to maintain session state.	2 years
_gat	Limits the rate of requests to Google Analytics.	1 minute
_gid	Distinguishes unique visitors for each 24 hour period.	24 hours

Marketing (0 cookies)

On Off